Refund policy

Our Promise to You

We stand behind everything we make. If a Lyra product doesn't work out, you're covered two ways, depending on why you're returning it.

1. Changed your mind? 14-Day Returns

Within 14 days of delivery, request a return, no questions asked. The product must be unused, in its original packaging, with a receipt or proof of purchase. For unopened returns, you cover the return shipping, so please factor that in.

Start a return online yourself or contact us for help. Items sent back without a requested return can't be accepted.

2. Not satisfied? 30-Day Satisfaction Guarantee

If you're not happy with a Lyra product bought on our store (https://lyradrinks.com/), we'll make it right with a replacement, a different flavor, or a full refund. Just email help@lyradrinks.com within 30 days of delivery with your order number and what went wrong.

The Details

Who's covered
The 30-Day Satisfaction Guarantee is for original consumer purchasers on this store in Singapore only. It doesn't apply to products bought on other platforms, since we can't guarantee their quality.

How a request is handled
- We may ask for photos or other details to process your request, and we'll send instructions for returning the products.
- We may use your information (email, phone, address, IP) to keep this policy fair.
- We can verify information, request valid proof of purchase, and decline requests where we suspect fraud or misuse.

Getting your refund
- Refunds go back to your original payment method.
- Once we've received and inspected a return, we'll tell you if it's approved. If it is, expect the refund within 10 business days, though your bank or card issuer may take longer to post it.
- If 15 business days pass after approval with no refund, contact us for an update.
- Requests made more than 30 days after purchase aren't eligible.

The fine print
This policy may change or be withdrawn without notice. By using the 30-Day Satisfaction Guarantee, you agree to these terms. Effective from 2026 June 15, it applies to all Lyra products bought through https://lyradrinks.com/ and stays in effect until further notice.

For any issue or dispute, email help@lyradrinks.com and we'll do our best to resolve it.